Troubleshooting
Fixes for links that won't open, playback that won't start, and failed uploads.
Most problems have a one-line fix. Find the message you're seeing.
"Link unavailable"#
The link was turned off, replaced, or it expired.
- If you sent it: open the project, click Secure, and choose Enable link or Share again. Then send the new link. Old links never come back. See Share links.
- If you received it: ask the sender for a fresh link.
"This link is protected"#
The link has a password or email access.
- Password: ask the sender for it. After too many wrong tries, wait a few minutes before trying again.
- Email access: type your email and open the access link WAVDROP sends you.
The access email never arrived#
- Check spam and promotions folders.
- Only addresses on the link's list get an email, and the page won't say whether yours is on it. Ask the sender to check the spelling, or to add your address.
- The access link works once and expires in 15 minutes. Request a new one if it's old or already used.
- Open it on the device and browser you want to listen on.
Playback won't start#
The message under the player tells you what's going on:
| Message | What to do |
|---|---|
| "Secure stream failed. Trying again…" | Nothing. WAVDROP is retrying on its own. |
| "Still connecting to the secure stream…" | Give it a few seconds. Usually a slow connection. |
| "You're offline. The secure stream resumes when you reconnect." | Get back online. Playback picks up again. |
| "Secure stream failed. Check your connection and try again." | Check your connection, then press play again. |
| "Secure stream failed on our side. Try again in a moment." | That one's on us. Try again shortly. |
Still stuck? Reload the page, or try another browser.
Upload failed#
| Message | What to do |
|---|---|
| "File type not allowed." | Use a supported format. See Uploading files. |
| "This file is over your plan's upload size." | Free allows files up to 100 MB. Export a smaller file or move to a paid plan. |
| "You're out of storage." | Delete old files, or move to a bigger plan. |
| "Upload interrupted. Check your connection and try again." | Keep the tab open and try again on a steady connection. |
| "Too many uploads started. Try again in a few minutes." | Wait a few minutes, then upload the rest. |
A file landed in the wrong song#
Open that version's menu and choose Move to its own song, or delete it and upload it with Upload new version on the right song. See Versions.
Can't create a project or client#
On Free you can have 2 projects and 2 clients. Delete one you don't need, or move to a paid plan. See Plans and storage.
Still stuck#
Contact us from the Support page. Tell us what you clicked, what you expected, and the exact message you saw.
Something unclear or missing? Tell us and we'll fix the page.